PRIVACY THAT WORKS FOR YOU – CLEAR, MODERN, SECURE
THE BIG PICTURE
This policy explains how our online British food store uses personal information – from checkout to delivery, and from payments to returns – in a way that’s clear, safe, and built for today’s connected world.
WHAT YOU GIVE US DIRECTLY
You share your name, addresses, phone number, delivery preferences, return info, and order-related details when you register or place an order.
WHAT WE COLLECT IN THE BACKGROUND
We automatically capture IP addresses, session IDs, device and browser data, page interactions, cart events, and diagnostic details – all to keep our site fast, stable, and secure.
PAYMENT – WE DON’T SEE YOUR CARD NUMBER
Payments go through trusted third-party specialists. We never store full card numbers or CVV codes – just transaction references and masked data for tracking.
CARD SECURITY BUILT IN
Every payment is encrypted and tokenised. Our infrastructure is segmented, and payment-access permissions are strictly limited.
YOUR CONTACT INFO – USED RESPONSIBLY
We use your contact details only for delivery and order communications. Access is controlled, and sharing is limited to carriers and logistics partners.
WHAT WE DO WITH YOUR DATA
We process information to fulfil orders, arrange delivery, manage returns and refunds, fight fraud, meet compliance requirements, and enhance user experience.
FRAUD PREVENTION
We monitor for risk indicators – such as repeated attempts, mismatched details, or session anomalies. If we detect elevated risk, we may apply additional verification steps.
WHO WE SHARE DATA WITH
We share limited data with payment processors, delivery companies, warehouse teams, hosting providers, and analytics tools – only as needed for operations.
YOUR DATA MAY CROSS BORDERS
Information may be processed in different countries. We use contracts and technical measures to ensure your data is protected wherever it travels.
COOKIES – YOU’RE IN CONTROL
Essential cookies keep your cart and session active. Analytics and personalisation cookies are optional. You can manage all cookie settings in your browser.
HOW LONG WE KEEP YOUR INFO
We retain data as long as needed for orders and legal compliance. We delete or anonymise data once it’s no longer required.
UPDATING YOUR INFORMATION
You can modify your personal details in your account. Transaction-related records may be retained for accounting and legal purposes.
SECURITY AT EVERY LAYER
We use encryption, access controls, logging, real-time monitoring, and backup/restore plans to keep your personal information safe.