DELIVERY – SMART, TRANSPARENT, RELIABLE
WHAT THIS POLICY COVERS
This policy applies to all international orders from our British food store – covering everything from pantry staples to fresh seasonal boxes.
HOW WE PROCESS YOUR ORDER
Once your order goes through, our team verifies, packs, and dispatches it to a carrier – all in a streamlined, efficient workflow.
OUR CARRIER ECOSYSTEM
We integrate with international logistics providers and local courier networks to make sure your food gets delivered efficiently, no matter where you are.
TRACKING AT YOUR FINGERTIPS
We’ll send you a tracking reference whenever possible. You’ll see live updates as your parcel moves through the carrier’s system.
YOUR ADDRESS, YOUR RESPONSIBILITY
Please ensure your delivery address is complete, accurate, and properly formatted. Missing flat numbers or postcode errors can cause unnecessary holdups.
HOW DELIVERY WORKS
Your parcel will be released either to you or according to the carrier’s local delivery rules. Some orders may need a signature.
WHEN THINGS SLOW DOWN
Sometimes delays are caused by weather, customs, or third-party operations. While we can’t fix these directly, we’ll support you with information.
IF YOUR PARCEL LOOKS DAMAGED
Don’t throw away the packaging – take photos and send them to our service team. We’ll investigate and take the necessary steps.
YOUR PARCEL IS MARKED AS DELIVERED – BUT IT’S NOT THERE
Check with neighbours, building managers, or any local collection points before contacting us. Often it’s been left somewhere safe.
GET IN TOUCH
Our customer support team is just a message away. Keep your order number and tracking ID handy for faster resolution.